Contact and FAQ

Contact & FAQ
Frequently Asked Questions

1. How long does shipping take?
Orders are usually processed within 1–2 business days. Delivery time within Germany typically takes 2–4 business days. You will receive a shipping confirmation with tracking details as soon as your package has been dispatched.

2. How can I return my product?
Unopened products can be returned within 14 days of receipt. Please contact us via email beforehand so we can provide you with the return form and all necessary information.

3. What should I do if my order arrives damaged or incomplete?
If your package arrives damaged or an item is missing, please contact our customer service immediately. We will take care of a replacement or refund as quickly as possible.

4. How can I reach customer service?
You can reach us anytime via the contact form, email, or phone. Our support team typically responds within 24 hours on business days.

5. Are your products vegan and cruelty-free?
Yes. All our supplements are 100% vegan, cruelty-free, and produced under high-quality standards.

You can reach our customer support through the form below or by email at vitanic.contact@proton.me